Emotional Intelligence and Relationship Management Among the Employees in Automobile Retail Showrooms
نویسندگان
چکیده
Purpose: The purpose of the study is to know about vehicle industry in India has lately begun expand. According these patterns, business will modify its cycle order improve brand recognition and consumer loyalty. majority workers at auto dealership showrooms are currently confronted with motions deteriorating commitment responsibility, constrained creativity, startling vulnerability, distance between chiefs representatives, crumbling trust. study's main objective was find out how relationship managers four-wheeled retail Erode District used emotional intelligence. Theoretical Framework: Being able recognize understand what others going through while working demands awareness. Emotional awareness can successfully develop additional social/emotional abilities that enhance relationships' viability, efficacy, satisfaction. development intelligence be a key element increasing market position, staff collaboration teamwork, customer relationships. Design/methodology/approach: multistage sampling sample size 100 managers. Findings: Relationship dealerships their by being more self-aware knowing clientele. If they work on becoming aware own feelings respond other people, grow compassionate. Education socioeconomic opportunities advantageous for training. Therefore, rather than continuing gain experience, which takes up most day, should go drives further build (EI) people profound level as soon enter showroom Future Implications: indulged EI management among service sectors would get diverse results useful Originality Value: This unique it studied automobile retails showrooms, many studies have contributed EI, but analysing aspect
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ژورنال
عنوان ژورنال: International Journal of Professional Business Review
سال: 2022
ISSN: ['2525-3654']
DOI: https://doi.org/10.26668/businessreview/2022.v7i6.889